Shipping & Delivery
We offer 3 types of Shipping at checkout.
1. Free Post no tracking
2. Parcel Post with tracking $5
3. Express Post with tracking and priority pick and pack. $10
1) Free Post - no tracking. No minimum spend HOWEVER, there is no tracking and you are responsible for the receipt of your product. Your order will take 7-10 days depending on what state you reside.
2) Parcel Post with tracking $5 (free for orders over $50). The best option as we subsidise your postal cost and you receive a tracking number from Australia Post. Delivery time is dependent on your postcode, regional areas and the west cost of Australia may take up to 7 working days.
3) Express Post with tracking and priority pick and pack. $10. Orders received by 12pm will be shipped same working day, otherwise next day pick, pack and post. This order type takes priority over all other online orders.
- We will notify you via email when your goods are dispatched. If you selected option 2 or 3 with tracking then the number will be in your dispatch email.
- Online orders will be shipped from Sydney next working day.
- For your convenience, orders of single lip nourish (up to 5) are packed in slimline recycled paper board envelope and are delivered directly to your letterbox.
WA Flooding and how this affects postage prior to Christmas 2023
Due to heavy rain and flooding the Sydney-to-Perth rail line has closed.
Up to 2 weeks delays are to be excepted.
Express Post service are not affected by the rail network disruptions. If you need to send items to Western Australia urgently, consider this option. Please note that as more customers opt to use this service, there may be a two-day delivery delay.
If you require your order to arrive in time for Christmas please note the below cut off dates apply:
Standard eParcel Post = 8th December
Express Post = 15th December
We love sending orders anywhere in the world!
We currently offer one service:
- We will notify you via email with your tracking number when your goods are dispatched.
- You order will be shipped from Sydney next working day.
- Your order may take up to 20 days to reach you. We are not responsible for your goods once they leave Australian shores.
- Customs duties may apply and varies by country. We are not liable for any import duties, restrictions or taxes so please check the regulations for your own country before ordering. Any taxes that may be charged for entry into your own country are payable by you.
* Excluding Taiwan
How to follow up your order
If you haven’t received your order in the reasonable delivery time, please respond to our despatch email or email email@example.com with your order number and name for us to follow up the delivery or free call 1300 669 442 (AUS) or click the Chat With Us button on the website.
2) Unopened Goods: If you change your mind please return the unopened goods to Luk Beautifood Pty Ltd, Unit 1, 13B Narabang Way, Belrose NSW 2085 AUSTRALIA within 7 days of purchase with proof of purchase. We will refund your money within 2 weeks of receipt into the account you paid for your goods.
We guarantee our products and will REFUND 100% including return postage and handling.
Contact us immediately to rectify the situation.