Shipping & Delivery

Free Standard Shipping – Orders over A$75

Australia Post Parcel Post with tracking. Regional areas and WA may take up to 7 business days.

Standard Shipping – A$8 (orders under A$75)

Australia Post Parcel Post with tracking. Regional areas and WA may take up to 7 business days.

Express Shipping – A$12

Australia Post Express Post with tracking. Orders placed by 7am Monday–Thursday ship same day. Orders placed after 7am or on Friday–Sunday ship next business day.

Processing & Delivery

• Ships from: Sydney
• Processing time: Orders ship next business day (Monday–Thursday). Orders placed Friday–Sunday ship Monday.
• Tracking: You'll receive an email with your tracking number as soon as your order ships.

Free Standard Shipping – Orders over US$45

USPS Ground Advantage with tracking (3–7 business days after shipment).

Standard Shipping – US$5 (orders under US$45)

USPS Ground Advantage with tracking (3–7 business days after shipment)

Priority Shipping – US$15

USPS Priority Mail with tracking and priority processing (2–3 business days after shipment).

Processing & Delivery

• Ships from: Our New Jersey warehouse
• Processing time: Orders ship within 2 business days (Tuesday–Friday). Orders placed Friday–Sunday ship Tuesday.
• Tracking: You'll receive an email with your tracking number as soon as your order ships.

Shipping Options

International Standard Shipping – A$20 (FREE for orders over A$75)

Australia Post Pack & Track (PT18) with tracking. Delivery may take up to 15–20 business days depending on your location and customs processing.

Processing & Delivery

• Ships from: Sydney
• Processing time: Orders ship next business day (Monday–Thursday). Orders placed Friday–Sunday ship Monday.
• Tracking: You'll receive an email with your tracking number as soon as your order ships.

Important Customs Information

We are not responsible for goods once they leave Australia. Customs duties, taxes, and import restrictions vary by country—particularly in the EU. Any import fees are the responsibility of the recipient. Please check your country's regulations before ordering.

Make Gifting Effortless

We'll handwrite your custom message and send your gift directly to your recipient—beautifully presented, no stress.

How It Works

1. Choose Your Gifts

Select from: Lip Nourish™, Lipstick Crayons, Lash Nourish Mascara, or Glow Skin Tint

2. Add Gift Presentation (Optional)

Enhance your gift with our eco-friendly giftware

3. Add Your Personal Message

At checkout, enter your handwritten message in the "Order Notes" section on the Cart page

4. Enter Delivery Details

• Delivery Address: Your recipient's address
• Sender Details: Your contact info (so you can track the order)

Important: One message per order. Sending to multiple recipients? Please place separate orders for each.

Haven't received your order within the expected delivery window?

1. Reply to your dispatch email, or
2. Email us: service@lukbeautifood.com (include your order number and name), or
3. Call us: 1300 669 442 (Australia), or
4. Chat with us: Click the chat button on our website
   👉 Visit our Help Centre for FAQs and support

Change of Mind / Wrong Item

We do not offer refunds or exchanges on unopened or opened products unless there's a quality issue.

Not sure of your shade?

Try our 'Try at Home' samples for Lip Nourish and Instant Glow Tinted Complexion Balm (includes A$10 coupon)

Take our Lipstick Shade Quiz or Skin Tint Shade Quiz online to find your perfect match

Quality Issue

We stand behind our products. If there's a quality issue, we'll refund 100% including return postage and handling. Contact us immediately at service@lukbeautifood.com.

1. AUSTRALIA

The dates below are a guide to receive goods by 24 December but please order early to avoid disappointment.

Sending to NSW, VIC, QLD, SA or the ACT: 

Order online by 7am Thursday 18th December (Parcel Post). 

Sending to WA, TAS or NT:

Order by Monday 15th Dec (Parcel Post) and by 7am Thursday 18th December (Express Post). 

Sending international from Australia: 

We use International Express Parcel service and recommend ordering by Friday 12th December International lodgement dates vary depending on destination and overseas deliveries may be affected by factors that are beyond our control such as customs delays and overseas postal disruptions. 

For more information, please refer to the Australia Post website.

Warehouse Closures

We are closed from Thursday 18th December 2025 and will reopen on Monday 5th January 2026. You can continue to place orders over this period and we will dispatch your order as soon as we return.

2. INTERNATIONAL (EXCLUDING USA)

All orders outside of Australia (excluding USA) are shipped from our Australian Warehouse.

For most international locations, you need to order by 5 December for delivery by 24 December.

Please refer to the Australia Post website for further information.

Warehouse Closures - AUS 

We are closed from Thursday 18th Dec and will reopen on Monday 5th Jan. You can continue to place orders over this period and we will dispatch your order as soon as we return.

3. USA

The dates below are a guide to receive goods by 24 December when sending within the USA (excluding Alaska and Hawaii).

Order online by Wednesday 17th Dec  (USPS parcel post allow 2-7 days) and by Thursday 18th Dec (USPS priority mail). 

Please refer to the USPS website for further information.

Warehouse Closures - USA

Our USA warehouse is closed on Christmas Day and New Year's Day only. Orders will be shipped as normal on all other days.