FAQ
Do you offer samples?
Yes, the best way to ensure you love your Lip Nourish™ and Instant Glow Complexion Balm™ shades is to try our Samples which showcase all our shades (plus you get a A$10 gift voucher).
Do you offer free returns?
We do not cover the cost of return shipping unless there is a quality issue with the product or you have been sent the wrong item. Please refer to our Returns Policy.
How long will my parcel take to arrive?
It depends on the shipping option you selected. Please refer to our Shipping & Returns page for more information.
How much are delivery charges within Australia?
Tracked shipping is A$8 (free for orders over A$65). Express Post is A$12. Australia Post handles all of Lük Beautifood’s shipping, except for USA orders which are handled by USPS.
Do you ship internationally?
Yes, we offer international shipping. For more information please visit our Shipping + Delivery page.
What payment options do you have?
We accept Visa, Mastercard, Amex, Paypal, Shop Pay and Afterpay.
Do you have Rewards / Loyalty Programme?
We sure do! We'd love you to join our community.
What if there is a quality issue with my product?
Please contact us immediately - we guarantee all products and will refund 100 per cent of your purchase and cover return shipping costs if there is a quality concern.
Can I return products purchased somewhere other than lukbeautifood.com?
Products purchased from our stockists will be subject to their terms and conditions.
Are Luk Beautifood products safe to use during pregnancy and breastfeeding?
Yes, all our products are natural and free from endocrine (hormone) disruptors.
Are your products organic?
The cold-pressed fruit, nut, seed and spice oils in our products are certified organic.
Do your lip products contain gluten?
We do not use ingredients that contain gluten however the ingredients or final product may be have been processed on equipment that has processed ingredients or products that do.
Do your products contain parabens?
Absolutely not. Our products are 100% natural - please see our Ingredient Glossary (which includes a Clean List of ingredients we love and a Dirty List of ingredients we’ll never use).
Do you test on animals?
Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.
Do you use palm oil in your products?
Some ingredients such as the triglycerides in Lip Nourish are used to soften and protect lips, they contain responsibly sourced palm oil - we source it from sustainable, GreenPalm-certified farms.
Are empty Lip Nourish™ tubes recyclable?
Yes, they’re made from aluminium and a small amount of plastic - they may be recycled thru Terracycle.
How can I become a Lük Beautifood stockist?
Please apply via our Wholesale Enquiries page or find us on FAIRE
