FAQ
What is the 100% Shade Guarantee?
We think our colours look beautiful on all faces, but if you feel like the shade’s just not working for you, return the product within 7 days for a refund or exchange. The best way to ensure you love your Lip Nourish™ shades is to try our samples first.
Try all 12 shades for $10 (and receive a $10 voucher) with our Tasting Plates, or if you want just a couple of shades to sample, Tasting Pots of individual colour are also available. Curate the perfect collection of Lip Nourish™ shades just for you. Unfortunately, we are unable to sample the Lipstick Crayon due to the nature of the product.
Try all 12 shades for $10 (and receive a $10 voucher) with our Tasting Plates, or if you want just a couple of shades to sample, Tasting Pots of individual colour are also available. Curate the perfect collection of Lip Nourish™ shades just for you. Unfortunately, we are unable to sample the Lipstick Crayon due to the nature of the product.
h
Do you offer samples?
Yes, the best way to ensure you love your Lip Nourish™ shades is to try our Tasting Plates or Tasting Pots which showcase all our shades (plus you get a $10 gift voucher).
Do you offer free returns?
We do not cover the cost of return shipping unless there is a quality issue with the product.
How long will my parcel take to arrive?
Please allow 14 days for shipping within Australia (unless you select Express Post for $10). International shipping times may vary.
How much are delivery charges within Australia?
Untracked shipping is free. Tracked shipping is $5 (free for orders over $50). Express Post is $10. Australia Post handles all of Lük Beautifood’s shipping.
Do you ship internationally?
Yes, we can ship a tracked package anywhere in the world for a flat fee of AUD$10.
What payment options do you have?
We accept Visa, Mastercard, Amex, Paypal and Afterpay.
What if there is a quality issue with my product?
Please contact us immediately - we guarantee all products and will refund 100 per cent of your purchase and cover return shipping costs if there is a quality concern.
Can I return products purchased somewhere other than lukbeautifood.com?
The Happy Shade Guarantee applies to online orders that come via lukbeautifood.com, excluding samples (Tasting Plates and Tasting Pots). Products purchased from our stockists will be subject to their terms and conditions.
Are Luk Beautifood products safe to use during pregnancy and breastfeeding?
Yes, all our products are 100% natural and free from endocrine (hormone) disruptors.
Are your products organic?
The cold-pressed fruit, nut, seed and spice oils in our products are certified organic.
Do your lip products contain gluten?
No, we do not use wheat products in our cosmetics.
Do your products contain parabens?
Absolutely not. Our products are 100% natural - please see our Ingredient Glossary (which includes a Clean List of ingredients we love and a Dirty List of ingredients we’ll never use).
Do you test on animals?
Never, we love all creatures great and small. Our products are certified cruelty free.
Do you use palm oil in your products?
The triglyceride in Lip Nourish™ used to soften and protect skin contains a palm oil derivative - we source it from sustainable, GreenPalm-certified farms.
Are empty Lip Nourish™ tubes recyclable?
Yes, they’re made from aluminium and a small amount of plastic - they need to be recycled thru Terracycle.
How can I become a Lük Beautifood stockist?
Please apply via our Wholesale Enquiries page.
What are Lük Beautifood’s contact details?
service@lukbeautifood.com.au
1300 669 442 or +61 437 547 505
1300 669 442 or +61 437 547 505
