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Privacy Policy

We are committed to protecting your privacy, and this policy explains how we collect and process personal information about you when you purchase our products and services, or when you otherwise do business or make contact with us by visiting all of the Sites and services owned, hosted, or operated by Lük Beautifood Pty Ltd (collectively “Lük Beautifood”, “we,” “us,” or “our”), including lukbeautifood.com and any other site that we have owned or operated, do own and operate or may own or operate in the future including social media sites (each a “Site”, collectively, the “Sites”). Unless we say otherwise, all references to the Sites in this policy include all such Sites.

Should we ask you to provide certain information by which you can be identified when using our websites, then you can be assured that it will only be used in accordance with this privacy statement, and we will never sell your personal information. 

Lük Beautifood may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 8 July, 2022.

This privacy policy applies to personal information collected internationally, including from customers in Australia, the European Union and the United States, and this policy includes our anti-spam notice, and our copyright notice.  

Australian Privacy Policy

We comply with the Australian Privacy Act (Cth) to the extent that it applies to Lük Beautifood.

What types of information we collect

We may collect the following information when you register to use our Services,  subscribe to our newsletters, respond to a survey or offer, make an enquiry through our websites, or contact us in any other way:

  • Name, email, address, phone number

  • Job title, organisation information

  • Usernames and passwords

  • Billing details (Payment card details are processed and stored via one of our contracted third party service providers. We encrypt your payment card details in your browser and securely transfer this data to our relevant third party payment provider to process a payment.)

  • Transaction data for products and services you have purchased from us.

  • Demographic information such as postcode, preferences and interests

  • IP address and your use of our websites

  • Copies of  your communications with us

How we use the information we collect

The personal information we collect from you may be used in one or more of the following ways to help us understand your needs and provide you with a better service :

  • To deal with purchases, enquiries, requests and support (your information helps us respond to your individual needs)

  • To create and administer records about any online account that you register with us

  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

  • For website and system administration and security

  • For general business purposes, including to improve customer service (to effectively respond to your customer service requests and support needs), to help us improve the content and functionality of our Sites, to better understand our users, to protect against wrongdoing, to enforce our Terms and Conditions, and to generally manage our business

  • To process transactions and to provide Products to our customers and end-users

  • For recruitment purposes, in the event you apply for a job with us

  • To administer contests, promotions, surveys, or other content across our sites

  • To send periodic transactional emails. The email address you provide to process your order and purchase a product will only be used to send you information and updates pertaining to your order. Where it is in accordance with your marketing preferences, we will send occasional marketing emails about our products and services, which you can unsubscribe from at any time using the link provided in the message.

 

Your rights with respect to the data we collect

You have the following rights under this Privacy Policy: 

  • Choice and consent: By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our Sites or the products and/or services offered on or through it.

  • Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

  • Restrict: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

  • Access: you may request details of the personal information that we hold about you.  An administrative fee may be payable for the provision of such information. 

  • Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

  • Complaints: If you wish to make a complaint about how we have handled your personal information, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

  • Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication

How you may contact us regarding your data

You can contact us at any time by emailing us at service@lukbeautifood.com and we’ll be able to assist with your data inquiries, requests and data protection issues.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on our websites, look for the box that you can click to indicate your preference regarding receiving further marketing correspondence from us

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at service@lukbeautifood.com

  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

  • You may request details of personal information which we hold about you. If you would like a copy of the information held on you please email your request to service@lukbeautifood.com

  • If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at  service@lukbeautifood.com. We will promptly correct any information found to be incorrect.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

When you use our Sites, we or our authorised technology services provider may also collect certain technical and routing information from you to facilitate your use of the Site and its services. We use this information to administer the Site and to understand and measure traffic patterns on the Site so that we know which areas of our sites are favorites of our users, which areas need improvement, and what technologies are being used so that we may continually improve our sites. This information is collected in aggregate form, without identifying you or any user individually. We may use this aggregate, non-identifying statistical data for statistical analysis, marketing, or similar promotional purposes. This data is often tracked by us and our technology services provider by using “cookies” during your visit.

A cookie is a small amount of data that is transferred to your browser by a web server and can only be read by the server that gave it to you. It cannot be executed as code or deliver viruses.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

You can choose to accept or decline cookies.

Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (For some web pages that require an authorization, cookies are not optional. Users choosing not to accept cookies will probably not be able to access those pages or might be prevented from taking full advantage of the website.)

Disclosure of information 

We will only share your information with third parties in certain circumstances:

  • To our contractors and/or related entities for our business purposes.

  • We engage certain trusted third parties to perform functions and provide services to us, including site backups, email service providers, and customer support and marketing providers. We will only share your personal information with third parties to the extent necessary to perform these functions, in accordance with the purposes set out in this Privacy Policy and applicable laws.

  • In the event of a corporate sale, merger, reorganisation, dissolution, or similar event, your personal information may be sold, disposed of, transferred, or otherwise disclosed as part of that transaction.

  • We may also disclose information about you to third parties where we believe it necessary or appropriate under law, for example: (1) to protect or defend our rights, interests, or property or that of third parties; (2) to comply with legal process, judicial orders, or subpoenas; (3) to respond to requests from public or government authorities, including for national security and law enforcement purposes; (4) to prevent or investigate possible wrongdoing in connection with the Services or to enforce our Terms and Conditions; (5) to protect the vital interests of our users, customers, and other third parties.

  • We may use and share aggregated non-personal information with third parties for marketing, advertising, and analytics purposes.


We do not sell or trade your personal information to third parties.

Where we disclose your personal information to third parties, we will request that the third party handle your personal information in accordance with this Privacy Policy. You acknowledge that some overseas third parties may not be regulated by the laws that we comply with.

Data Retention

We may retain your personal information as long as you continue to use the Services, have an account with us, or for as long as is necessary to fulfill the purposes outlined in the policy. You can ask to close your account by contacting us at the details at the bottom of this document, and we will delete your personal information on request.

We may, however, retain personal information for an additional period as is permitted or required under applicable laws, for legal, tax, or regulatory reasons, or for legitimate and lawful business purposes.

Links to other websites

Our websites may contain links to other websites of interest. However, once you have used these links to leave our sites, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

European Union - GDPR Privacy Notice

This Privacy Policy sets out our commitment to protecting the privacy of Personal Data provided to us, or otherwise collected by us, offline or online, including through the Sites, in compliance with the EU General Data Protection Regulation.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this GDRP Privacy Notice:

  • Account means a unique account created for you to access our Service or parts of our Service.

  • Company (referred to as either Lük Beautifood, We, us or our in this Agreement) refers to Lük Beautifood Pty Ltd.

  • Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.

  • Country refers to New South Wales, Australia

  • Device means any device that can access the Service such as a computer, a mobile phone or a digital tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Sites.

  • Service Provider means any natural or legal person who processes the data on behalf of Lük Beautifood. It refers to third-party companies or individuals employed by Lük Beautifood to facilitate the Service, to provide the Service on behalf of Lük Beautifood, to perform services related to the Service or to assist Lük Beautifood in analyzing how the Service is used.

  • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • You means the individual accessing or using the Sites, or the company, or other legal entity on behalf of which such individual is accessing or using the Sites as applicable.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

  • Usage Data


What Personal Data is collected?

Please see the section titled “What types of information we collect” above.


Information from Third-Party Social Media Services

Lük Beautifood may allow you to create an account and log in to use the Service through following Third-party Social Media Services.

If you decide to register through or otherwise grant us access to a Third-Party Social Media Service, we may collect Personal data that is already associated with your Third-Party Social Media Service's account, such as your name, your email address, your activities or your contact list associated with that account.

You may also have the option of sharing additional information with Lük Beautifood through your Third-Party Social Media Service's account. If you choose to provide such information and Personal Data, during registration or otherwise, you are giving Lük Beautifood permission to use, share, and store it in a manner consistent with this Privacy Policy.


Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service. For more information please see the section titled “How we use cookies” above.


How is Personal Data used?

Please see the section headed “How we use the information we collect” above.


Disclosure of your Personal Data

Please see the section headed “Disclosure of information” above.


Retention of your Personal Data

Lük Beautifood will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Lük Beautifood will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.


Security of your Personal Data

The security of your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security

United State Privacy Policy

This Privacy Policy sets out our commitment to protecting the privacy of Personally Identifiable Information provided to us, or otherwise collected by us, offline or online, including through the Site. This Privacy Policy applies to users of the Site who visit without transacting business (Visitors) and users who make use of the various services offered by Lük Beautifood (Customers).


Personally Identifiable Information 

Personally Identifiable Information refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.


What Personally Identifiable Information is collected?

Please see the section titled “What types of information we collect” above.


How is Personally Identifiable Information used?

Please see the section headed “How we use the information we collect” above.


How is Personally Identifiable Information disclosed?

Please see the section headed “Disclosure of information to third parties” above.


How is Personally Identifiable Information stored and secured?

Personally Identifiable Information collected by Lük Beautifood is securely stored and is not accessible to third parties or employees of Lük Beautifood except for use as indicated above.


What choices are available to Visitors regarding collection, use and distribution of the information?

Visitors and Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us using the details at the end of this Privacy Policy. 


What partners or service providers have access to Personally Identifiable Information from Visitors and/or Customers on the Site?

Lük Beautifood has entered into and will continue to enter into partnerships and other affiliations with a number of vendors. Such vendors may have access to certain Personally Identifiable Information on a need to know basis for evaluating Customers for service eligibility. Our privacy policy does not cover their collection or use of this information.


Disclosure of Personally Identifiable Information

Please see the section headed “Disclosure of information” above.


How does the Site keep Personally Identifiable Information secure?

Our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure Site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Customers for any such occurrences.


How can Visitors correct any inaccuracies in Personally Identifiable Information?

Visitors and Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at service@lukbeautifood.com


Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site?

We provide Visitors and Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site’s database by contacting service@lukbeautifood.com. However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.


What happens if the Privacy Policy Changes?

We will let our Visitors and Customers know about changes to our privacy policy by posting such changes on the Sites. 


Links

The Sites contain links to other websites. Please note that when you click on one of these links, you are moving to another website. We encourage you to read the privacy statements of these linked websites as their privacy policies may differ from ours.

Children's Privacy Notice

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.


If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information

Anti-Spam Policy Notice

This sets out our policy with regard to the use of spam marketing techniques in connection with Internet marketing. In the event that we deem you to be in violation of these policies, we shall immediately revoke your rights and close any active account.

We have a strict policy against spamming. We forbid the sending of unsolicited mass emails or unsolicited emails of any kind in connection with the marketing of our programs, products and services.

We reserve the right to terminate your account and participation in our programs “for cause” if we deem you to be in violation of our anti-spamming policies. We also reserve the right to suspend your account and participation pending review upon receipt of any complaint or other evidence that you may be engaging in any spamming activity.

We consider spamming to be any activity whereby you directly or indirectly transmit email messages to any email address that has not solicited such email and does not consent to such transmission. If you are spammed by anyone regarding our products, services, Sites, or any other matters, please report this activity to Lük Beautifood.

Copyright Notice

You acknowledge that the Sites contain information and/ or software, photographs, audio and video clips, graphics, links and other material that are protected by copyright, trademark or other proprietary rights of Lük Beautifood or third parties, including but not limited to product names, logos, designs, titles, and words or phrases which may be registered in certain jurisdictions (collectively, the Content). You agree to comply with any additional copyright notices, information, or restrictions contained in any Content available on or accessed through. If you want to use any content of for any reason you must obtain prior express written permission of Lük Beautifood.

You may not modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the content, in whole or in part. Content consisting of downloadable software may not be reverse-engineered unless specifically authorized by Lük Beautifood or the owner of the software’s patent and or copyright. Subject to the provisions of this Copyright Notice, you may post on content owned by you (such as your original statements), content for which you have received express permission from Lük Beautifood, and content in the public domain. You assume all right and responsibility for determining whether any content is in the public domain. You grant to Lük Beautifood the right to edit, copy, publish, distribute, translate and otherwise use in any medium and for any purpose any content that you place on without compensation to you. You represent and warrant that you are authorized to grant all rights set forth in the preceding sentence.

You may not download content that is indicated to be for sale except under the terms of the sale. Such content is the protected and copyrightable property of Lük Beautifood. Free content may be downloaded for your personal use or non-commercial distribution consistent with the terms in this Copyright Notice. When using both purchased and free content, you will maintain and include all copyright and other notices contained in such content. Except as expressly permitted by the copyright laws, no copying, storage, redistribution or publication of any content is permitted without the express permission of Lük Beautifood or the owners of such content or their authorized persons other than Lük Beautifood.

Publications, products, content or services referenced herein or on the Site are the exclusive trademarks of Lük Beautifood. Other product and company names mentioned in the Site may be the trademarks of their respective owners.

Other Policies 

You should read this Privacy Policy in conjunction with our Terms and Conditions and our Cookie Policy, of which this Privacy Policy forms part.

Contact Information 

If you have any questions you may contact us at:

Lük Beautifood Pty Ltd

Unit 1, 13b Narabang Way, Belrose 

NSW 2085, Australia

Telephone: 1300 669 442

Email: service@lukbeautifood.com