Shipping policy

Dispatch Times

Australia (dispatched from our Sydney warehouse, Monday to Thursday)
Orders are dispatched the next business day after they're received. We don't dispatch on Fridays or weekends, so orders received Thursday to Sunday are dispatched the following Monday.

USA (dispatched from our New Jersey warehouse, Tuesday to Friday)
Orders are dispatched two business days after they're received. We don't dispatch on Mondays or weekends, so orders received on a Thursday, Friday or over the weekend are dispatched the following Tuesday.

Orders received on public holidays are processed the next business day.

You'll receive an email with your tracking number as soon as your order has shipped.

Order received Australia dispatches USA dispatches
Monday Tuesday Wednesday
Tuesday Wednesday Thursday
Wednesday Thursday Friday
Thursday Monday Tuesday
Friday Monday Tuesday
Weekend Monday Tuesday

Delivery Timeframes

Australia (ship from our Sydney warehouse Monday to Thursday.)

  1. Standard Parcel Post: approx. 2–7 business days

    (Regional + west-coast locations may take up to 7 days)

  2. Express Post: approx. 1–3 business days

USA (ship directly from our New Jersey warehouse Tuesday to Friday) 

  1. USPS Ground Advantage: approx. 3–7 business days

  2. USPS Priority Mail: approx. 2 business days

International (Excluding USA)

  1. INTL Standard / Pack & Track: approx. up to 20 days

Delivery times vary by destination. Customs processing may extend timelines.

 

Shipping Costs

Australia

  1. Standard Shipping: A$8

  2. FREE Standard Shipping: orders A$75+

  3. Express Shipping: A$12

USA

  1. Standard Shipping: US$5

  2. FREE Standard Shipping: orders US$45+

  3. Priority Shipping: US$15

International (Excluding USA)

  1. Standard International (Pack & Track (PT18) - Australia Post ref code): A$20

  2. FREE International Shipping: orders A$75+


Customs & Import Duties

International orders may be subject to import duties, taxes or customs fees. These vary by country and are payable by the recipient. We recommend checking your local regulations before placing an order.

NOTE: Our prices in the USA include any duties as the product is shipped from New Jersey warehouse. Free shipping over $45. 

For more information please visit our help centre here.