Shipping policy

AUSTRALIA

We offer 3 types of Shipping at checkout.
1.  Free Parcel Post with tracking for orders over $65
2. Parcel Post with tracking $8 for orders under $65
3. Express Post with tracking and priority pick and pack, $12

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(1) Parcel Post with tracking $8 (free for orders over $65).The best option as we subsidise your postal cost and you receive a tracking number from Australia Post. Delivery time is dependent on your postcode, regional areas and the west coast of Australia may take up to 7 working days.

(2) Small orders containing samples only, may be sent by Standard Letter post (untracked).

(3) Express Post with tracking and priority pick and pack, $12. Orders received by 12pm will be shipped same working day, otherwise next day pick, pack and post. This order type takes priority over all other online orders.

  • We will notify you via email with your tracking number when your goods are dispatched.
  • Online orders will be shipped from Sydney next working day.
INTERNATIONAL

We love sending orders anywhere in the world! 

We currently offer one service:
INTL Standard / Pack & Track (PT18 - Australia Post ref code) for a set charge $20* (free for orders over $80)
  • We will notify you via email with your tracking number when your goods are dispatched.
  • Your order will be shipped from Sydney next working day.
  • Your order may take up to 20 days to reach you. We are not responsible for your goods once they leave Australian shores.
  • Customs duties may apply and varies by country.  We are not liable for any import duties, restrictions or taxes so please check the regulations for your own country before ordering.  Any taxes that may be charged for entry into your own country are payable by you.

* Excluding Taiwan - $200 flat rate shipping applies as we have a distributor in Taiwan for local orders.

How to follow up your order

If you haven’t received your order in the reasonable delivery time, please respond to our despatch email or email service@lukbeautifood.com with your order number and name for us to follow up the delivery or free call 1300 669 442 (AUS).