payments, postage and returns

PAYMENT

We accept Credit Cards – Visa & Mastercard and PayPal.

Credit Cards are processed using Stripe which provides security and is PCI compliant.  The PayPal facility can also be used to processes credit card payments.

SHIPPING

Australia

We offer FREE postage with no minimums HOWEVER, there is no tracking if 1-5 single lipsticks or lipsticks in a calico bag are purchased.

If you buy seasonal gift tins or boxes, they tend to be sent via parcel post and you will receive an email with tracking.

Online orders will be shipped from Sydney within the next working day.

Delivery time is dependent on your postcode, regional areas may take up to 7 working days.

We will notify you via email when your goods are dispatched. If you require tracking please opt for the Express Post delivery. This order type takes priority over all other online orders.

For your convenience, orders are delivered directly to your letterbox in slimline packaging.

International

We love sending orders anywhere in the world! We offer two convenient options for shipping outside Australia including FREE shipping.

  • FREE Shipping for all orders $50 and over.
  • $9.95 flat shipping rate via Australia Post for all orders under $50.

We DO NOT offer order TRACKING. Your order may take upto 20 days to reach you.

Online orders will be shipped from Sydney, Australia within the next working day. Delivery time is dependent on your country and may take up to 20 working days.

We will notify you via email when your goods are dispatched. We DO NOT offer order TRACKING.

Customs duties may apply and varies by country.  We are not liable for any import duties, restrictions or taxes so please check the regulations for your own country before ordering.  Any taxes that may be charged for entry into your own country are payable by you.

How to follow up your order

If you haven’t received your order in the reasonable delivery time for your postcode or country, please respond to our despatch email or email [email protected] with your order number and name for us to follow up delivery.

RETURNS

Immediate: If you change your mind and would like to cancel your order before we dispatch – please contact us immediately and we will return your payment within 3 working days.

On receipt of goods: If you have not opened/used your purchase, please return it by regular post to luk beautifood Australia within 7 days and we will refund within 3 days the cost of Lip Nourish.

Quality Issue: We guarantee our products and will REFUND 100% including return postage and handling. Contact us immediately to rectify the situation.

Wrong Colour Selection: if you are unhappy with the shade you have received please let us know and we will exchange it for free providing you return the original shade to us.

Sale items:  All purchases are final.  No refunds.  No exchanges.